“一卡通”在提高门诊诊疗服务中的应用  

作　　者：林淑端[1] 黄东瑾[1] 

机构地区：[1]汕头市中心医院中山大学附属汕头医院,广东汕头515031

出　　处：《现代临床护理》2010年第6期73-74,共2页Modern Clinical Nursing

摘　　要：目的探讨"一卡通"在提高门诊诊疗服务中的应用效果。方法在门诊信息管理系统基础上,实行"一卡通"门诊信息化诊疗模式。比较传统的就诊模式与"一卡通"就诊模式患者的就诊时间、患者满意度和医疗纠纷发生率。结果通过实施"一卡通"门诊就诊模式,患者的就诊时间从(10.92±1.0)min缩短至(10.04±1.0)min;患者的满意度从96.20%提高到98.60%;医疗纠纷发生率从0.14‰下降到0.09‰,两种就诊模式比较,差异具有统计学意义(均P<0.05)。结论 "一卡通"就诊模式缩短了患者的就诊时间,提高了患者的满意度,减少医疗纠纷的发生率。Objective To investigate the effect of general-purpose card in the clinic service. Methods The general card system on informationalized clinic service based on clinic information management system was enforced. The system consists of five sub-systems including card application, nursing＇s triage, doctor＇s workstation, laboratory examination/test and drugs claiming. The two outpatient visit modes were compared in terms of visiting duration, patient＇s satisfaction degree and the occurrence rate of medical disputes. Results After application of the visit mode of general card system, the visiting duration was shorted from （10.92±1.0）min to （10.04±1.0）min, the patient＇s satisfaction mancegement degree raised from 96.20% to 98.60% and the medical disputes rate decreased from 0.14‰ to 0.096‰. The differences between the two visit modes were significant （P 〈 0.05）. Conclusion The visit mode on general card system can shorten the visiting duration, increase the patient＇s satisfaction degree, enhance the medical service quality and reduce the occurrence rate of medical disputes.

关 键 词：信息系统 一卡通 诊疗服务 护理管理 

分 类 号：R47[医药卫生—护理学]