基于6Sigma过程改进的缩短住院病人急诊生化检验报告时间研究  

Application research of shortening inpatient emergency biochemistry's time based on six sigma process improvement

作　　者：姚瑶[1] 李妙[1] 车晓燕[1] 宋喜国[1] 张巍[1] 陈学东[1] 袁方[1] 张梅霞[1] 

机构地区：[1]南方医科大学附属珠江医院质量管理科

出　　处：《中国医院》2010年第8期15-18,共4页Chinese Hospitals

基　　金：广东省科技计划项目(2007B031302009);海珠区科技计划项目(2008-Y-16)

摘　　要：目的:缩短住院病人急诊生化检验报告时间。方法:运用6Sigma管理方法,对住院病人急诊生化检验报告时间较长的问题进行调查分析,找出导致时间长的关键原因,采取针对性措施进行过程改进。结果:住院病人急诊生化检验报告时间由88min缩短到43min,合格率由33.4%提高到91.1%,DPMO由666084ppm降低到88582ppm。结论:6Sigma方法的应用显著缩短了住院病人急诊生化检验报告时间,优化工作流程,提高工作效率,提升医院的社会和经济效益。Objectives:Shorten inpatient emergency biochemistry’s time. Methods:Six sigma management methods was used to analyze the problems and their causes of inpatient emergency biochemistry time delaying. Specific improvement measures were implemented. Results:Inpatient emergency biochemistry’s time was shortened from 88min to 43min. Qualified rate was increased from 33.4% to 91.1%.DPMO was reduced from 666084ppm to 88582ppm. Conclusions:Application of six sigma can help hospital shorten inpatient emergency biochemistry’s time, optimize work process, improve work efficiency, enhance social and economic benefits.

关 键 词：6Sigma DMAIC 生化检验 

分 类 号：R197.323[医药卫生—卫生事业管理]