住院患者对满意度测评的认知态度与评价  

Cognitive attitude and evaluation on satisfaction measurement for inpatients

作　　者：冯怡[1] 张燕敏[1] 王秀华[1] 邵华芹[1] 

机构地区：[1]浙江省立同德医院,浙江杭州310012

出　　处：《护理与康复》2010年第8期654-655,共2页Journal of Nursing and Rehabilitation

摘　　要：目的了解患者对满意度测评的认知、态度以及测评真实性。方法编制患者对满意度测评的认知与态度调查问卷,患者根据自己的实际感受按要求填写,数据采用描述性分析。结果大部分住院患者认为有必要进行满意度测评,并能认真填写,部分患者担心得罪医务人员,满意度评分不够真实。结论要提高患者对满意度测评的认识,问卷设计要有信度、效度,使医院从对患者满意度测评中获得有价值的信息。Objective To study the cognition and attitude on satisfaction measurement for patients and authenticity in measurement. Method Patients fills the self--designed questionnaire on cognition and attitude of satisfaction measurement for patients according to their true feeling. Take descriptive analysis on the data. Result Most part of the inpatients thinks it necessary to take satisfaction measurement and can fill it seriously. Some inpatients don＇t give a real satisfaction score for fear of offending medical staff. Conclusion In order to improve the cognition of satisfaction measurement for inpatients, the design of questionnaire should have reliability and validity. It can help the hospital receive valuable information from the satisfaetion measurement for patients.

关 键 词：满意度 患者 认知 态度 

分 类 号：R197.323[医药卫生—卫生事业管理]