应用分度护理改进护理服务质量的成效  

Applying nursing-degree care to improve service quality

作　　者：杨红叶[1] 梁娟铭[2] 那文艳[1] 王志英[1] 黎艳[2] 杜芸[2] 

机构地区：[1]广西壮族自治区人民医院护理部,南宁市530021 [2]广西壮族自治区人民医院神经外科,南宁市530021

出　　处：《中国护理管理》2010年第8期29-31,共3页Chinese Nursing Management

基　　金：广西自然科学基金(0832211)

摘　　要：目的:探讨分度护理对提高护理服务质量的可行性及优越性。方法:选择护理量较大的神经外科一级护理的患者225例,随机分为实验组115例,对照组110例,实验组采用分度法对患者进行护理,对照组采用常规方法对患者进行护理,对实验组不同生活自理能力(ADL)分级的患者之间、两组患者护理质量情况及护理服务满意情况进行比较。结果:实验组不同ADL分级患者之间的巡视间隔时间、直接护理时间差异有统计学意义,基础护理得分差异无统计学意义,两组患者护理质量及护理服务满意情况比较差异有统计学意义。结论:患者的需求具有个体化特征,应用分度护理更能满足患者的需求,有效提高护理服务质量及满意度。Objective： To explore the feasibility and advantage of nursing-degree care. Methods： Totally 225 first-class-nursing inpatients from the neurosurgery ward were randomly divided into the experimental group （115） and the control group （110）. The new nursing-degree care was applied in the experimental group. Results： There was significant difference on average round interval and direct-care time among patients with different ADL scores in the experimental group, the score of basic nursing had no difference in the experimental group. There was significant difference on nursing service quality and satisfactory rate between the experimental group and the control group. Conclusion： Different patients have different nursing demands. Nursing-degree care can satisfy patient＇s need, improve nursing service quality and patients＇ satisfactory.

关 键 词：分度护理 护理服务质量 

分 类 号：R47[医药卫生—护理学]