护士层级使用在提高病人满意度的作用  

作　　者：邓雪萍[1] 杨衬[1] 赵菲[1] 周琳琳[1] 

机构地区：[1]深圳市福田区人民医院护理部

出　　处：《现代临床护理》2010年第7期75-76,共2页Modern Clinical Nursing

摘　　要：目的探讨实施护士层级使用对提高病人满意度的作用。方法实施护士层级使用模式,内容包括实施护理组长岗位竞聘,制订各层级护士的工作内容。调查实施护士层级使用前后病人对护理工作满意度情况。结果实施护士层级使用后病人满意度得到提高,病人对护理工作满意度均在92.7%以上。结论实施护士层级使用能提高护士专业素质,病人能得到优质的全方位护理服务,从而促进护患关系和谐发展,提高了病人的满意度。Objective To investigate the effect of nursing hierarchy management on patients′ satisfaction degree. Methods The nursing hierarchy management mode was applied. The tasks and duties of the nurses at each level were regulated. A self-designed questionnaire was used to investigate the satisfaction degree of patients with nursing service before and after application of the mode. Results The patients′ satisfaction rate reached 92.7% after use of mode. Conclusion The application of nursing hierarchy management mode may improve the quality of the nursing profession,the patients can gain nursing service of high quality and harmoniously promote the nurse-patient relationship.

关 键 词：护士层级使用 病人 护理质量 

分 类 号：R47[医药卫生—护理学]