基于医患对比的满意度调查研究与反思  

Comparative Survey of Patient Satisfaction Research and the Reflection

作　　者：温建明[1] 徐长恩[1] 徐素君[1] 余震[1] 

机构地区：[1]温州医学院附属第一医院,温州32500

出　　处：《医学与社会》2010年第9期75-77,共3页Medicine and Society

摘　　要：目的:探索患者满意度和医生感知患者满意度之间的差异。方法:设计调查问卷进行医生患者对比研究。结果:患者满意度和医生感知患者满意度在各方面都存在显著性差异。启示:患者满意度在医院竞争中不可或缺,应注意从患者角度设计调查量表,同时争取由独立的第三方机构来实施。Objective：To explore the difference between the patients＇ satisfaction and satisfaction awareness by doctor.Methods：Design a questionnaire to inquire patients,and for the same contents,inquire the doctors of on-the-spot questionnaire.Results：There are distinct dif-ferences nearly at all points between patients＇ satisfaction and satisfaction awareness by doctors.Suggestion：Patient satisfaction survey is es-sential to competition,to design survey questionnaire should be considered in patients.The best way is to implement by an independent third-party agencies.

关 键 词：医院管理 患者满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]