绵阳市中心医院门诊流程信息化改造效果统计分析  

A statistical analysis of outpatient procedure informalization

作　　者：袁玉刚[1] 周祖宏[1] 刘世全[1] 

机构地区：[1]绵阳市中心医院信息科,四川省621000

出　　处：《中国医院统计》2010年第3期228-230,共3页Chinese Journal of Hospital Statistics

摘　　要：目的 了解医院门诊流程信息化改造后的实际效果,为管理决策提供依据. 方法 收集门诊医疗业务流程进行优化改造前后,病员各环节就诊等候时间、建卡情况、发票使用、满意度资料进行统计分析. 结果 病员就诊等候、取药排队时间明显缩短,收费人次增长而退费人次明显下降,对门诊满意度提高. 结论应用信息技术的门诊流程改造达到了预期效果.Objective To understand the outpatient procedure after the actual effect of informalization, and to provide the basis for management decisions. Methods Collecting outpatient service medical business process optimization, the reconstruction hospital waiting times, each link JianKa, invoice, satisfaction, data analysis. Results Collect business process optimization of outpatient service medical treatment, the reconstruction hospital waiting times, each link JianKa, invoice, satisfaction, data analysis. Conclusion The application of information technology, the transformation of the outpatient procedure anticipated effect.

关 键 词：门诊流程 信息化改造 效果 统计分析 

分 类 号：R197.32[医药卫生—卫生事业管理]