患者就医等候时间、就医便利性和就医感知价值关系研究  

Relationship between patient waiting time for treatment,medical convenience and patient perceived value

作　　者：朱琳鸿[1] 钱辉[2] 陈海啸[1] 张大亮[3] 

机构地区：[1]浙江省台州医院,浙江临海317000 [2]浙江大学城市学院,浙江杭州310015 [3]浙江大学管理学院,浙江杭州310058

出　　处：《中国农村卫生事业管理》2010年第9期736-739,共4页Chinese Rural Health Service Administration

基　　金：浙江省自然科学基金(Y206212)资助

摘　　要：文章针对患者就医感知价值中的"看病难"问题,围绕患者就医等候时间、就医便利性和就医感知价值的关系展开理论研究,并结合台州医院的案例进行了实证检验。研究发现,在知名度较高的大型医院里,患者个人时间充裕程度与就医感知便利性无相关性,患者就医感知便利性与就医感知价值呈正相关性;患者个人就医时间充裕程度与就医感知价值无相关性,而患者特征对其时间充裕程度、就医感知便利性有一定影响。With the problem of the hardship to seek medical care,and around the relationship between patient waiting time for treatment ,medical convenience and patient perceived value, this article makes theory research,and has empirical study with cases of Taizhou Hospital. Study has found that in large and well--known hospitals,there is no correlation between patients＇ personal time adequacy and perceived convenience,but there is a positive correlation between perceived convenience and perceived value. The characteristics of patients have a certain influence on adequate time extent and perceived convenience.

关 键 词：患者就医感知价值 就医等候时间 就医便利性 台州医院 

分 类 号：R197.3[医药卫生—卫生事业管理]