城市旅游集散中心发展战略探讨——基于服务创新四维度的分析  

A Study on the Development Strategy of the City Tourist Transport Center——An Analysis Based on the Four Dimensions of Service Innovation

作　　者：张彦[1] 

机构地区：[1]山东财政学院,山东济南250014

出　　处：《山东财政学院学报》2010年第4期83-85,共3页Journal of Shandong Finance Institute

摘　　要：旅游集散中心在城市旅游发展中居于重要地位,而服务创新是集散中心发展的基本方向。通过借鉴服务创新四维度模型,从概念创新、游客界面、服务传递系统和技术创新等方面探讨了旅游集散中心服务创新的内容和方向,为优化集散中心和城市旅游的互动关系提供参考。Tourist transport centers occupy an important position in the development of city tourism and service innovation is the basic development direction of the transport center. This thesis, based on the four -dimensional model of service innovation, discusses the content and direction of service innovation of tourist transport centers in terms of conception innovation, tourist interface, service delivery system and technology innovation. This study will provide references for optimizing the interaction between transport centers and city tourism.

关 键 词：旅游集散中心 服务创新 服务界面 

分 类 号：F592.6[经济管理—旅游管理]