基于即时文语转换技术的IVR流程编辑器的设计  

Design of flow editor of IVR based on instant text to speech technology

作　　者：姚仲敏[1] 吴丹[1] 李丽[1] 侯彬 

机构地区：[1]齐齐哈尔大学通信与电子工程学院,黑龙江齐齐哈尔161041 [2]天津众智通公司,天津300011

出　　处：《计算机工程与设计》2010年第22期4916-4919,共4页Computer Engineering and Design

基　　金：齐齐哈尔市科技基金项目(GYGG-09008-1)

摘　　要：针对传统交互式语音应答(IVR)系统在开发期间需要录制大量的语音文件供程序调用,并都是基于某种特定业务,流程被固定化,用户无法随时根据需要进行更改等问题,在IVR流程树基本原理的基础上,设计了一种基于即时文语转换技术(TTS)的新型IVR流程编辑器。系统省略了传统语音文件的录制过程,使用即时文语转化技术实现数据的实时朗读,无须事先人工录音,节省了大量的人力及计算机空间。同时具有业务无关性和可定制的流程编辑,用户可根据自身需要,定义自己的指令流程节点、节点属性以及方法,随时定制、修改自己的IVR系统。Traditional interactive voice response （IVR） system requires a large number of audio files recorded for the program calling during the development process, it is based on a particular business and the flow is fixed, user can not change it at any time as needed. Based on the basic principle of the IVR process tree, a new flow editor of IVR based on instant text to speech technology is designed, the system omits the process of the traditional recording voice file, the date can be real-time readed using the instant text to speech technology, without artificial pre-recording, it saves a lot of manpower and computer space. At the same time it is business independence and customizable, the user can define theirs own instruction program node, the node attributes and methods according to their needs, also can customize and modify their own IVR system at any time.

关 键 词：交互式语音应答系统 流程树 文语转换技术 流程编辑器 节点 

分 类 号：TP39[自动化与计算机技术—计算机应用技术]