我院药房药学服务纠纷与解决措施  

Pharmaceutical care disputes and solutions in pharmacy of our hospital

作　　者：李向平[1] 郭庭江[1] 李电明[1] 

机构地区：[1]河南省济源市人民医院,河南济源454650

出　　处：《中国医药导报》2010年第32期127-128,130,共3页China Medical Herald

摘　　要：目的:分析近年来我院药学服务出现的差错及纠纷,制订相应的整改措施。方法:综合近年来我院门诊药房药学服务中出现的差错及纠纷实例,分析出现差错及纠纷的原因。结果:药学服务差错及纠纷发生的形式多种多样,主要由药学服务人员业务不精和药房管理制度不完善引起。结论:医院药学服务需建立完善的管理制度,提高药学服务人员的综合素质。Objective： To analyze the errors and disputes arise of pharmaceutical care in our hospital in recent years,and to develop appropriate corrective measures.Methods： In recent years,hospital outpatients pharmacy comprehensive phar-maceutical care disputes arising from errors and instances of errors were collected,and the reasons for disputes were ana-lyzed.Results： The pharmaceutical care errors and dispute various forms,mainly grouped into pharmaceutical service business was not precise,and pharmacy management system was imperfect cause.Conclusion： Hospital pharmacy services need to establish a sound management system,improve the comprehensive pharmacy service quality.

关 键 词：药学服务 差错与纠纷 措施 

分 类 号：R95[医药卫生—药学]