业务流程重组模式下医技科室非医疗服务流程的优化  

The Optimization of the Process in Non-medical Service of Medical Technology Departments Based on Business Process Reorganization

作　　者：吴晓慧[1] 孟馥[1] 张一奇[1] 

机构地区：[1]同济大学附属东方医院,上海市200120

出　　处：《现代医院管理》2010年第6期18-19,共2页Modern Hospital Management

基　　金：2008年度同济-国药医院管理研究基金资助项目(TJGY0804)

摘　　要：运用业务流程重组理论优化医学影像科、检验科、超声科等医技科室的非医疗服务流程,包括剥离一般性的服务项目,更新标识系统,实施区域化管理,统筹信息流、人流和物流。优化流程后,有效节约了患者时间,提高了工作效率和患者满意度。The theory of business process reorganization is to help optimize the process in non-medical service in Medical Imaging Department,Laboratory Department and Ultrasonography Department,including peeling off general service items,renewing sign system,practicing regionalized management,unifying and planning the flows of information,people and goods.The optimized process can effectively save time for patients and improve work efficiency and the patient satisfaction degree.

关 键 词：业务流程重组 优化 非医疗服务流程 

分 类 号：R197[医药卫生—卫生事业管理]