“优质护理服务示范工程”活动的实践  

The Practice and Experience of Quality Care Demonstration Project

作　　者：纪代红[1] 陈彬[1] 周瑛[1] 丁玫[1] 

机构地区：[1]大连大学附属中山医院护理部,辽宁大连116001

出　　处：《大连大学学报》2010年第6期119-121,共3页Journal of Dalian University

摘　　要：我院建立优质护理服务试点科,规范护理服务模式。护理服务形象、服务态度、服务质量明显改善,护理服务综合满意度从2010年上半年的97.2%提高到下半年的98.9%。结论:"优质护理服务示范工程"的开展能够提升患者满意度、提高护理服务质量和护士综合素质、强化护理管理职能。July 2010,in some wards of our hospital,the activities of quality care demonstration projects were implemented,standardizing nursing service model.The nursing service image,service attitude,service quality are all improved obviously,nursing service satisfaction from the first half of 2010 increased 97.2% to 98.9% in the second half.The development high quality nursing service demonstration project can improve patient satisfaction,enhance nursing service quality and nurse comprehensive quality,strengthen the management of nursing management functions.

关 键 词：优质护理服务 示范工程 护理质量 

分 类 号：R473[医药卫生—护理学]