MC半结构化客户需求信息表达与处理方法  

Expressing and processing approach for semi-structured customer needs under mass customization

作　　者：经有国[1] 但斌[1] 张旭梅[1] 郭钢[2] 

机构地区：[1]重庆大学经济与工商管理学院,重庆400044 [2]重庆大学机械工程学院,重庆400044

出　　处：《管理科学学报》2011年第1期78-85,共8页Journal of Management Sciences in China

基　　金：国家自然科学基金资助项目(70671011);国家863计划资助项目(2007AA04Z1B1)

摘　　要：针对包含模糊语义描述的半结构化客户需求信息(SCN)具有模糊性、不易处理性,以及难以转换成精确的产品功能要求(FRs)等特点,研究了SCN的表达与转换处理方法.提出了SCN的数学描述方法和SCN转换问题的形式化描述方法,建立了SCN转换体系结构,通过模糊语义分析、智能模糊推理、加权优化及去模糊化等四个处理步骤,实现了半结构化客户需求(SCN)到精确产品功能要求的转换.最后以应用案例说明了该方法的实用性.In view of the characteristics of semi-structured customer needs （SCNs） with fuzziness and difficulty to be processed and converted to precise product functional requirements （FRs） , an expressing and transforming approach for SCNs is studied. The mathematical description approach of SCNs and the formal description approach of SCN transforming problem are presented, and then the architecture of the SCN transformation is constructed. This architecture is composed of four steps：fuzzy semantic analyzing, intelligent fuzzy reason- ing, weighted optimizing, and defuzzification. Precise product functional requirements satisfying SCNs are out- putted at last. Finally, the practicability of the approach is illustrated by an application case.

关 键 词：大规模定制 半结构化客户需求 功能要求 转换处理 

分 类 号：C931.6[经济管理—管理学]