满意度攻关在中医特色护理服务中的应用  

The Application of Satisfaction Degree Research in TCM-Characterized Nursing

作　　者：王秀锋[1] 高雪华[2] 向岚[1] 王瑾[1] 冯文超[1] 甘云霞[1] 

机构地区：[1]中国人民解放军兰州军区兰州总医院,甘肃兰州730050 [2]甘肃省中医院

出　　处：《甘肃中医》2011年第3期64-65,共2页Gansu Journal of Traditional Chinese Medicine

基　　金：甘肃省中医药管理局(编号GZK-2008-4)

摘　　要：目的:探讨满意度攻关在中医特色护理服务中的应用。方法:选取接受中医特色护理服务的1 400名患者,采用数字表法随机分为攻关组和对照组各700例,对照组实施中医特色护理服务,攻关组除中医特色护理服务外,同时积极实施满意度攻关措施和攻关重点护理措施。结果:2组满意率比较攻关组明显优于对照组,有显著性差异(P<0.05)。结论:满意度攻关对开展中医特色护理服务起到了很好的促进作用,患者的满意率得到了显著的提升。Objective：To explore the use of satisfaction degree development in TCM-characterized nursing.Methods：Selected 1,400 patients who received care TCM features.By number table,patients randomly divided into research group and control group of 700 cases.The control group received TCM-characterized nursing,and research group received characteristics of nursing services,in addition,also received satisfaction measures and research focus of nursing research.Results：Through comparison of satisfaction,research group was significantly better than the control group,there was significant difference（P0.05）.Conclusion：The research on satisfaction with care services to carry out Chinese characteristics,has played a good role in promoting the patient＇s satisfaction rate.

关 键 词：满意度攻关 中医护理学 满意度 

分 类 号：R248.9[医药卫生—中医临床基础]