优质护理服务与传统排班模式患者满意度调查分析  

Investigation of patient's satisfaction on integrated nursing schedule and function nursing schedule

作　　者：高军军[1] 张渝[1] 李冬云[1] 洪昌明[1] 

机构地区：[1]解放军总医院南楼临床部心血管二科,北京100853

出　　处：《西部医学》2011年第3期584-586,共3页Medical Journal of West China

摘　　要：目的比较优质护理服务排班模式与传统排班模式患者的满意度。方法将410例住院患者随机分为甲、乙组,2组患者病种及病房的住院环境及护理人员的编制基本相同,住院期间甲组患者接受优质护理服务排班模式下的护理,乙组患者接受的是传统排班模式下的护理,出院时发放满意度调查表,对甲乙组患者满意率进行比较。结果甲组患者满意度为98.87%,乙组患者满意度为90.16%,两者比较具有显著差异(P<0.01)。结论优质护理服务排班模式体现了"以患者为中心"的人文精神,其护理患者满意度明显高于传统排班模式,应在临床推广应用。Objective To compare the patient＇s satisfaction on function nursing schedule and integrated nursing schedule.Methods 410 in-hospital patients were divided into 2 groups： function nursing and integrated nursing group.Satisfaction survey were used to investigate patient＇s satisfaction on two schedule modes.Results Satisfaction degree of integrated nursing group was 98.87%,while satisfaction degree of function nursing group was 90.16%（P0.01）.Conclusions Patient＇s Satisfaction on integrated nursing schedule is higher than function nursing schedule.

关 键 词：传统排班 优质护理服务 满意度 调查 

分 类 号：R47[医药卫生—护理学]