门急诊指标运营KPI跟踪设计与基于DSS展现  

Design on KPI for Monitoring of Outpatient and Emergency Service and Its Operation Based on Decision Support System

作　　者：郝璐[1] 刘哲峰[1] 吴胜[1] 曹秀堂[1] 

机构地区：[1]解放军总医院医院管理研究所,北京100853

出　　处：《医疗卫生装备》2011年第3期32-34,共3页Chinese Medical Equipment Journal

基　　金：国家自然科学基金面上项目(30771868)

摘　　要：目的:探讨门急诊评价KPI体系、量化及跟踪方法,建立基于DSS的门急诊运营KPI监控体系,为提高门急诊管理和人力资源管理提供支持。方法:通过维度分析门急诊指标分类,遵循KPI制订的SMART原则,构建用于门急诊指标监控的KPI体系,并梳理归纳主要影响因素。结果:构建用于不同门急诊指标评价的KPI体系和基于DSS的门急诊运营KPI监控模式,以多级仪表盘钻取的形式将结果进行展示。结论:KPI具有较强的针对性和目标测量性,将其用于DSS服务,不仅能够直观地呈现管理者关注的关键问题,还可以为管理者对门急诊运营过程中的监控和分析,为门急诊资源配置及发展提供建议。Objective To evaluate the key performance indicator（KPI） system and figure out a related method of quantifying and tracking for the improvement in outpatient and emergency service evaluation.Methods Indicators in the service of outpatient and emergency were classified and analyzed in the SMART principle of KPI.Based on that,KPI system for monitoring outpatient and emergency service was constructed and those main influencing factors were also summarized.Results KPI evaluation system and Decision Support System（DSS） based KPI monitoring mode were constructed for meeting different needs of monitoring outpatient and emergency service operation with the results displayed in a multi-level drill-down form.Conclusion KPI has a strong pertinence and target measurement,the application of which in DSS can not only visually present the key concerned issues of managers,but also provide a reference to managers in terms of operations monitoring,analysis,resource allocation and development of outpatient and emergency service.

关 键 词：门急诊管理 关键业绩指标 决策支持系统 

分 类 号：R197.324[医药卫生—卫生事业管理]