基于用户满意度的电子教学系统多指标评估方法  

Multi-criteria Evaluation of E-learning System Based on Learner Satisfaction

作　　者：余燕芳[1] 盛羽[2] 

机构地区：[1]衢州广播电视大学,浙江衢州324000 [2]中南大学信息科学与工程学院,湖南长沙410083

出　　处：《科技管理研究》2011年第9期76-80,共5页Science and Technology Management Research

基　　金：浙江省教育科学规划2011年度科学研究课题"基于用户满意度的电子教学系统多指标评估方法"(SCG451)

摘　　要：基于互联网的电子教学系统已成为技能培训与知识获取的一种新方法。在人机交互和多指标决策理论的基础上,从用户满意度的角度提出了一种多指标评估方法。通过实证调查得到初学者对决策准则相对重要性的理解,生成学习者综合偏好结构作为评估根据。研究表明,初学者将学习界面看作是决策准则中最重要的方面。The web - based e - learning system has emerged as a new means of skill training and knowledge acquisition. Based on the theory of multi - criteria decision making and the research products of user satisfaction from the fields of hu- man - computer interaction and information systems, this study proposes a multi - criteria methodology from the porspocfive of learner satisfaction to support those evaluation - based activities taking place at the pre - and post - adoption pha- ses of the web - based e - learning system life cycle. This investigation carried out a survey of college students, and it then analyzes the data thus obtained by analytic hierarchy process in order to derive an integrated preference structure of learners as a ground for evaluation. We find that learners regard the learner interface as being the most important dimension of decision criteria.

关 键 词：电子教学系统 多准则评估 学习者满意度 

分 类 号：TP391.6[自动化与计算机技术—计算机应用技术]