军队医院医疗服务工作运营情况评价与分析  

Assessment and analysis on medical service operation in military hospital

作　　者：高岚[1] 樊晓鸣[2] 

机构地区：[1]解放军第三二三医院门诊部,西安市建设西路6号710054 [2]解放军第三二三医院医务处,西安市建设西路6号710054

出　　处：《中国医院》2011年第6期70-72,共3页Chinese Hospitals

摘　　要：目的:通过对医疗服务运营指标分析,为军队医院完善服务模式和管理方式提供参考。方法:提取某军队医院"军卫一号"2007～2009年为兵服务数据,建立指标评价体系,采用综合指数法进行统计分析。结果:医院3年来整体服务水平和医疗资源有效利用程度均有了较大的提升,医院各项为兵服务工作开展有序,整体服务效率仍有提升空间。结论:医疗质量是军队医院为兵服务管理的核心,诊疗服务模式的优化可有效提高军队医院为兵服务的整体运营能力。Objectives： To give evidence on improving hospital service mode and management mode by analyzing medical service operation indictors.Methods： Data about serving for soldiers in 2007 to 2009 in one military hospital were selected by hospital information system to establish assessment index system.Synthetical index method was used to analyze the data.Results： Both total medical service capacity and medical resources utilization have been improved rapidly.Serving for soldiers work is orderly and smooth.But the total service efficiency can be further improved.Conclusions： Medical quality is the core index of serving for soldiers in military hospital.Optimizing medical service mode can effectively improve military hospital operation capacity.

关 键 词：军队医院 医疗服务 运营管理 

分 类 号：R197[医药卫生—卫生事业管理]