患者多层次电话随访的实践及评价  

Implementation and Evaluation of Multi-level Telephone Follow-up of Patients

作　　者：邢程[1] 罗忠梅[1] 高艾煜[1] 姚黎[1] 任尚述[1] 

机构地区：[1]长江大学附属第一医院,湖北荆州434000

出　　处：《中国卫生质量管理》2011年第3期54-55,58,共3页Chinese Health Quality Management

摘　　要：目的探讨患者多层次电话随访的效果。方法回顾性分析,比较患者多层次电话随访的实施情况。结果患者满意度由87.8%提高到96.7%,医疗质量提高。结论多层次电话随访实现了主管医生随访。各层次随访内容侧重点不同、相互补充,保证了工作落实,促进了医疗质量提升,提高了患者满意度,扩大了医院品牌影响力。Objective To investigate the effects of multi - level telephone follow - up of patients. Method A retrospective analysis was performed comparing patients with implementation of telephone follow - up multi - level Result Patient satisfaction increased from 87.8% to 96.7%, and health care quality improved. Conclusion The multi - level telephone follow - up method achieved follow - up by doctor in charge. Different levels of follow - up have different focus, with complement to each other to ensure the implementation of work and to promote quality improvement of medical care, improve patient satisfaction, and expand the brand influence of hospital.

关 键 词：出院患者 多层次电话随访 实施 评价 

分 类 号：R197.32[医药卫生—卫生事业管理]