移动通信前台业务自助服务系统的设计与实现  

Design and implementation of mobile communication stage business self-service system

作　　者：黎冬媛[1] 周文辉[1] 

机构地区：[1]电子科技大学中山学院,广东中山528402

出　　处：《计算机工程与设计》2011年第6期2193-2196,共4页Computer Engineering and Design

基　　金：国家科技型中小企业技术创新基金项目(07C26214401779);广东省教育部产学研结合基金项目(2007B090400132);中山市科技计划基金项目(20073A157)

摘　　要：针对近年手机用户数量剧增、现有资源下无法满足客户服务需求的问题,开发了移动通信前台业务自助服务系统。系统通过自助终端和系统服务器,结合BOSS系统接口和GSM网络接口通信,实现了自助开户挂失、实名制登记、充值缴费、更改资费套餐等一体化业务功能。系统软件基于C/S结构开发,包括客户端、服务器端、报表查询3个模块,重点分析了系统开发中事务管理、数据安全、日志管理、接口开发等关键技术的实现。应用结果表明,该系统有效分流了前台经常性业务办理量,大大缩短了业务办理时间。As the number of mobile phone users keeps fast growth in recent years, the existing resources cannot be satisfied by customer service demand, a mobile communication stage business self-service system is developed. Through self-service terminal and system ser- ver, combining BOSS system interface and GSM network communication interface, the system achives integrated business functions with openning an account, loss register, real-name registration, recharge and payment, change tariff combo, etc. System software is developed based on C/S structure, includes three parts： client, server and report query. The implementation of the system key technologies are especially introduced, containning transaction management, data security, log administration and interfaces development. The popularization application shows the system effectively devides stage regular business, greatly shortens the processing time for business.

关 键 词：移动通信 自助服务 实名制登记 事务管理 数据安全 

分 类 号：TP23[自动化与计算机技术—检测技术与自动化装置]