高校图书馆以人为本的服务创新及个性化服务  

University library people-oriented service innovation and personalized service

作　　者：劳佳[1] 

机构地区：[1]中国环境管理干部学院,河北秦皇岛066000

出　　处：《科技创新导报》2011年第13期213-214,共2页Science and Technology Innovation Herald

摘　　要：高校图书馆的服务创新应坚持以人为本的个性化服务理念,重点做好以下工作:将读者纳入图书馆管理体系,提高读者满意度;建立共建共享模式,加强图书馆网络服务功能;营造人性化的服务环境,制定人性化规章制度;对研究型读者提供有特色的服务,以此不断提高高校图书馆服务工作的质量和效率。University library service innovation should adhere to the people-centered personalized service concept,focusing on the following jobs：will the reader into the library management system,enhances the reader satisfaction,Establish the co-construction and sharing mode,strengthen library network service function,Create humanized service environment,formulate the humanized rules;In research-type provides readers with distinctive sevice,to continuously improve academic library service quality and efficiency.

关 键 词：以人为本 个性化服务 研究型读者 高校图书馆 

分 类 号：G252[文化科学—图书馆学]