基于ISO9004医院管理流程优化应用的初步探讨  

Discussion on applying of ISO9004 based hospital management process optimizing

作　　者：孔抗美[1] 杨伟[1] 郑爱英[1] 陈署明[1] 

机构地区：[1]汕头大学医学院第二附属医院

出　　处：《中国医院》2011年第7期44-46,共3页Chinese Hospitals

摘　　要：介绍汕头大学医学院第二附属医院在实施ISO9001建立医院质量管理体系的基础上,对进一步推行ISO9004提升医院总体业绩和效率进行了实践性的探索。通过《基于ISO9004和医院管理评价指南的医院管理流程网络优化体系》项目的实践活动,探索以优化医院流程管理为切入点、循序渐进实施ISO9004的可行性、体会和成效。Based on implementation of ISO9001 based hospital quality management system,Affiliated the Second Hospital to Shantou University Medical College applied ISO9004 based system to improve hospital total performance and efficiency.By practice of ISO9004 and hospital assessment guideline based hospital management network optimizing system,the feasibility,practice and effectiveness of gradually implementing ISO9004 was explored.

关 键 词：ISO9001 ISO9004 流程优化 绩效 

分 类 号：R197.32[医药卫生—卫生事业管理]