撤销门诊挂号处和入院处对服务流程的优化作用  

Cancelling registration and admission station on optimizing outpatient service process

作　　者：李时春[1] 黄丹平[1] 梁志翔[1] 陈满章[1] 余元龙[1] 袁勇[1] 曾伟英[1] 彭侠彪[1] 杨有业[1] 

机构地区：[1]广东省中山市人民医院门诊部

出　　处：《中国医院》2011年第8期59-60,共2页Chinese Hospitals

摘　　要：介绍了中山市人民医院在国内率先通过撤销门诊挂号处和入院处后,达到降低候诊时间、提高工作效率、优化门诊服务流程的经验,提出优化门诊流程要"以病人为中心"原则,体现人性化理念;优化门诊流程要善于抓住关键,清除"瓶颈"环节;优化门诊流程是一个系统工程,又是一门管理学艺术等理念。The experience of reducing waiting time, promoting work efficiency and optimizing process by cancelling registration and admission station in Zhongshan Municipal People＇ s Hospital was introduced. Patient centered and smooth bottleneck process were the core principles of optimizing service process. Optimizing outpatient service process is a systematic system and also an art for management.

关 键 词：挂号处 入院处 服务流程 

分 类 号：R197.32[医药卫生—卫生事业管理]