电话回访信息对防范护理纠纷的效果对比观察  

Analysis on effect of preventing nurse-patient disputes by revisitingpatients through telephone

作　　者：李俊梅[1] 穆永静[1] 方泽琼[1] 

机构地区：[1]四川省泸州市人民医院,四川泸州646000

出　　处：《吉林医学》2011年第20期4217-4218,共2页Jilin Medical Journal

摘　　要：目的:通过电话回访方式,真实了解患者对医院护理质量、服务态度等方面的意见,并对回访结果进行分析,以改进工作方法,提高护理质量,防范护理纠纷。方法:自设调查问卷,电话回访我院2009年、2010年出院患者。结果:试验组与对照组相比,各类护理缺陷数明显减少,P<0.05为差异有统计学意义。结论:根据回访结果,针对性的制定改进措施,提高了护理质量和患者满意度。Objective To know the comments made by patients on the quality of hospital care,service attitude and so on by revisiting patients through telephone.And to improve work methods and the quality of care so as to avoid dispute of nurses and patients by analyzing the result of revisiting patients through telephone.Method Discharged patients in 2009 and 2010 were revisited through telephone with self made questionnaire.Results There was a significant difference between the experimental group and the control group（P0.05）.Conclusion Improving measures related to the results of the revisiting patients through telephone should be worked out to improve the satisfaction degree of patients.

关 键 词：电话回访 防范 护理纠纷 效果观察 

分 类 号：R47[医药卫生—护理学]