手术患者对医源性语言满意度及需求调查  

Survey on Satisfaction and Need of Iatrogenic Language of Surgical Patients

作　　者：姜雪[1] 陈素兰[1] 陈丽媛[1] 丁宝艳[1] 李娟[1] 薛玉洁[1] 

机构地区：[1]第四军医大学唐都医院手术室,陕西西安710038

出　　处：《护理学报》2011年第16期23-25,共3页Journal of Nursing（China）

摘　　要：目的调查手术患者对医源性语言满意度及需求,为制定相应护理措施提供理论依据。方法对2010年4—6月实施手术的660例普通外科和妇产科患者,就其医源性语言满意度及需求情况采用自行设计问卷进行调查。结果手术患者对医源性语言中发生:麻醉前等待期间,医护出现闲聊现象;术中冰冻结果告知方式;手术即将结束时医护人员说话随便现象满意度较低。90.0%以上的患者希望能听到鼓励、关心的话语,不希望听到与自己手术无关的话语。结论避免医源性语言对患者的刺激,采用以患者为中心的语言交流以及"无声"语言的运用,以减轻手术患者的负性心理。Objective To understand the satisfaction and need of iatrogenic language of surgical patients, and provide theoretic references for related nursing. Methods 660 surgical patients were survey about the satisfaction and need of iatrogenic language with a self-designed questionnaire. Results Patients were not satisfied with the free chat among medical staff before anaesthesia and at the end of operation, and the informing way of the result of frozen pathology during surgery. More than 90% of patients hoped to be encouraged and cared during the operation. Conclusion Avoiding the stimulation of iatrogenie language to the patients and adopting a patient-centered verbal communication can effectively reduce the negative psychology of surgical patients and improve the efficiency of the surgery.

关 键 词：手术 患者 医源性语言 满意度 需求 

分 类 号：R192[医药卫生—卫生事业管理]