县级医院投诉管理机制实践探索  

Exploring the practice of management system on complaint in county hospitals

作　　者：李健[1] 赵明才[1] 杨树才[1] 蒲海清[1] 吴国华[1] 

机构地区：[1]渠县人民医院,四川达州635200

出　　处：《中国卫生事业管理》2011年第9期660-661,共2页Chinese Health Service Management

摘　　要：通过对某县级医院投诉管理机制的实践,总结有益经验和发现存在的问题。以期达到不断提高处理医疗投诉、纠纷能力,重塑医患信任,构建和谐医患关系的目的。Practice of management system on complaint in a county hospital was discussed. The experiences and problems were summarized. Based on which, some countermeasures can be put forward to improve the ability to deal with medical complaints and medical disputes ,rebuild confidence on medical services, and construct harmonious relationship between doctors and patients,

关 键 词：医院投诉 管理机制 实践 

分 类 号：R197.3[医药卫生—卫生事业管理]