门诊“一站式服务中心”的实践与体会  

The Practice and Experience of "One-stop Service Center"in Our Outpatient Ward

作　　者：夏燕静[1] 费金华[1] 张瑶琴[1] 

机构地区：[1]苏州大学附属第二医院门诊部,江苏苏州215004

出　　处：《临床医学工程》2011年第9期1471-1472,共2页Clinical Medicine & Engineering

摘　　要：目的探讨我院门诊"一站式服务中心"的实践与体会,以期为患者提供更高效优质的便捷服务。方法阐述"一站式服务中心"的定义,介绍我院自2007年以来实行的"一站式服务"的具体服务项目,并分析需要改进和完善的地方。结果当前的"一站式服务中心"尚不完善,有待增设"医院代表"、"全科咨询医生"和"药物咨询"等方面的服务项目和人员。结论 "一站式服务中心"以少量的工作人员集中提供多种服务,使我院的工作效率得到进一步的提高,医院整体的竞争力得到进一步的增强。Objective To evaluate the practice and experience of ＂one-stop service center＂ in outpatient ward,in order to provide more efficient,qualified and convenient services for patients.Methods The ＂one-stop service center＂ was defined in this paper,and an introduction was made with the specific services of the ＂one-stop service center＂ in our hospital since 2007.Based on the above,we further analyzed the deficiencies.Results The current ＂one-stop service center＂ is not perfect.It is necessary to add some services and personnel such as ＂hospital deputy＂,＂general doctor＂,＂drug counseling＂.Conclusion The ＂one-stop service center＂ provides a variety of services with a small number of staff,and allows the hospital to further improve the efficiency and competitiveness.

关 键 词：一站式服务中心 门诊管理 三级医院 

分 类 号：R197.323[医药卫生—卫生事业管理]