“沟通班”在优质护理服务中的作用分析  

作　　者：黎世蓉[1] 熊明[1] 张琼[1] 王兰[1] 

机构地区：[1]四川省成都市第五人民医院,611130

出　　处：《当代医学》2011年第27期128-130,共3页Contemporary Medicine

摘　　要：目的探讨"沟通班"在优质护理服务工作中的作用。方法对住院1周以上患者采用问卷调查,调查安排沟通班前后患者对护理工作的满意度。结果安排沟通班前患者对护理工作的满意度是97.36%,安排沟通班3个月后,患者对护理工作的满意度达99.02%。安排沟通班前后患者对护理工作的总体满意度差异无统计学意义(P>0.05)。但患者对入院宣教、主动巡视病房及用药、检查、饮食的健康教育等方面较安排沟通班以前明显提高(P<0.05)。结论沟通班护士在优质护理服务工作中随时巡视病房,落实健康教育,协调和处理临时紧急护理工作,患者满意度得到提升。Objective To discuss the effects of ＂communication post＂ in the quality care services. Methods The satisfaction of the patients which have been in hospital more than one week were investigated with the questionnaire survey before and after using the communication post. Results The satisfaction of the patients to care services is 97.36 percent before using the communication post, and which was 99.02 percent after using the communication post. There was no difference.（P0.05）. However, the satisfaction of the patients in some items such as the introduction and education to the patients who being in hospital , the work of actively visiting sickrooms and the health educations in the medication, examination and diet showed the upward trend（P0.05） after using the communication post. Conclusion The satisfaction of the patients was promoted after using the communication post in the quality care services with the work of actively visiting sickrooms, carrying out health education and coordinating and handling the temporary and urgent affairs in nursing by nurses.

关 键 词：沟通班 优质护理服务 满意度 

分 类 号：R47[医药卫生—护理学]