“优质护理服务工程”试点病房病人满意度调查分析  

Analysis of degree of satisfaction of "High quality nurse service project"

作　　者：文学琴[1] 张钰[1] 王群[1] 张雨[1] 

机构地区：[1]崇州市人民医院,四川崇州611230

出　　处：《西部医学》2011年第10期2028-2029,共2页Medical Journal of West China

摘　　要：目的调查对比普外科开展"优质护理服务示范工程"前后的满意度。方法采用自行设计的问卷式调查表,征询试点前后共196例病人的满意度,主要针对护理人员服务态度、技术操作、基础护理、健康教育等方面。结果试点前后服务态度、技术操作对比,差异有统计学意义(P<0.05);基础护理、健康教育对比,差异亦有显著性意义(P<0.01)。结论开展"优质护理服务示范工程",夯实基础护理,深化了"以病人为中心"的服务宗旨,提高病人对护理工作的满意度,增进了医患和谐,最终达到让病人满意、政府满意、社会满意。Objective To analyze the degree of satisfaction of ＂high-quality care demonstration project＂.Methods 196 patients were surveyed with questionnaire including the attitude,technical operations,basic nursing and health education.Results The service,technical operations,basic care and health education before and after ＂high-quality care demonstration project＂ were different（P 0.01）.Conclusion It is important to carry out ＂high-quality care demonstration project,＂ reinforce the foundation care,to deepen the ＂patient-centered＂ principle of service,improve patient for the nurse to job satisfaction,improve doctor-patient harmony.

关 键 词：优质护理服务 试点病房 满意度 

分 类 号：R197.3[医药卫生—卫生事业管理] R47[医药卫生—公共卫生与预防医学]