急诊科护士共情能力培训效果研究  

Effects of empathy capacity training in nurses of emergency department

作　　者：谢晓梅[1] 杨大金[1] 孔悦[2] 张静[1] 曾忆恋[1] 

机构地区：[1]解放军第174医院急诊科,厦门市361003 [2]解放军第174医院护理部,厦门市361003

出　　处：《护理管理杂志》2011年第10期739-740,共2页Journal of Nursing Administration

摘　　要：目的探讨急诊科护士共情能力的培训效果。方法通过共情理论知识与技能的培训,使用中文版杰弗逊共情量表对21名参加共情能力培训的急诊科护士进行调查。结果参加共情能力培训后急诊科护士共情能力得分与患者就诊满意度均高于培训前,差异具有统计学意义(P<0.01或P<0.05)。结论通过培训,急诊科护士共情能力的增强和技能的提高能促进护患沟通,促进良好护患关系的建立和发展。Objective To discuss the effects of empathy capacity training in nurses of emergency department. Methods A total of 21 nurses in emergency department were enrolled. Empathy capacity training was implemented and ＂ Chinese version of the Jefferson Scale of Empathy Health Professionals＂ was employed. Results Nurses＇empathy capacity and the score of patients＂ satisfaction were increased after the training, the differences were statistically significant （ P 〈 0.01 or P 〈 0.05 ）. Conclusion Through the training, the promotion of empathy capacity and skills can facilitate the communication between nurses and patients,and enhance the development of good nurse - patient relationship.

关 键 词：培训 共情 护患关系 

分 类 号：R47[医药卫生—护理学]