基于“流程分析”的饭店宴会细节管理  

The Detail Management of Buquet in Hotel based on Process Analysis

作　　者：杨健[1] 

机构地区：[1]中州大学管理学院,河南郑州450044

出　　处：《华北水利水电学院学报（社会科学版）》2011年第5期95-97,共3页Journal of North China Institute of Water Conservancy and Hydroelectric Power(Social Sciences Edition)

摘　　要：宴会接待在现代饭店经营中占据着非常重要的地位,因此,对饭店宴会流程的分析应从消费者角度进行。为达成更高的顾客满意度,饭店需在宴会预定、筹备、服务、结算与跟踪反馈五个环节上实施精细化管理。The banquet department plays an important role in modern hotel.The reception process analysis in the banquet department should be discussed from the point of view of customers.To promote the satisfaction of customers,the detail management in the banquet process involves reservation and preparation,service,settling accounts,feedback.

关 键 词：流程分析 宴会 细节管理 

分 类 号：F59[经济管理—旅游管理]