门急诊自助服务模式构建的实践研究  

Practice of Building Self-help Pattern for Clinic and Emergency Treatment

作　　者：黄正东[1] 郭雪清[1] 肖飞[1] 张伟[1] 姚国庆[1] 叶珺[1] 王光华[1] 

机构地区：[1]广州军区武汉总医院,湖北武汉430070

出　　处：《中国医院管理》2011年第11期45-46,共2页Chinese Hospital Management

基　　金：湖北省卫生厅科研项目(2009-JX4C20)

摘　　要：目的探讨自助服务模式对缓解门急诊病人"看病难"的效果。方法以医院信息系统为平台,设计开发门急诊自助服务应用系统。结果实现了自助挂号、自助取单、自助划卡扣费、自助费用查询及服务质量自助评价等功能,消除了挂号、取单及缴费等需排队等待的环节。结论自助服务模式的实施,优化了病人就诊流程,提高了工作效率,降低了运营成本,"三长一短"难题得到根本解决。Objective To explore the efficiency of self-help pattern for reducing out-patients and emergency patients＇ difficulty in ＂seeing doctors＂ . Methods Based on the hospital information system, self-help application system for clinic and emergency was designed and developed. Results Self-help registration, self-help list taken away, self-help billing, self fee query and self-help service quality evaluation have been achieved, which efficiently reduce patients＇ waiting time. Conclusion The implementation of self-help pattern has optimized the clinic process, improved the work efficiency and reduced operation cost, and the ＂three long and one short＂ problem （long time to register, long wait to see a doctor, long wait to receive their drugs but only a short time with the doctor） is improved.

关 键 词：门急诊管理 信息技术 自助服务模式 

分 类 号：R197.32[医药卫生—卫生事业管理]