我院药物咨询工作的开展及体会  

Development and Experience of Medicine Consultation in Our Hospital

作　　者：徐文萍[1] 胡学文[1] 石柳柳[1] 

机构地区：[1]上海交通大学医学院苏州九龙医院,苏州市215021

出　　处：《中国药房》2011年第45期4303-4306,共4页China Pharmacy

摘　　要：目的:推动医院药学服务开展,促进药学咨询工作整体水平的提高。方法:收集我院2009年1月-2010年12月药物咨询案例4045例,按咨询人群、咨询内容等进行归纳、分析,并总结体会。结果与结论:开通药物咨询热线、配备高素质咨询人员队伍、规范药物咨询工作流程等是药物咨询工作顺利开展的保证。咨询人群以体力劳动者为最多(1777例,43.93%),其次为医护人员(603例,14.91%);咨询内容主要包括药物基本信息(1930例,47.71%)、用法用量(1093例,27.02%)、适应证与药物的相互作用(573例,14.17%)等。药物咨询工作为医、护、患三方所需,应提高药师整体业务水平和沟通技巧,针对不同患者制定不同的服务策略,从而提升药师的社会地位,提高患者和医护人员对药师的认可度。OBJECTIVE： To promote the development of hospital pharmaceutical care, and to improve the overall level of pharmaceutical consultation. METHODS： 4 045 records of medicine consultation were collected from our hospital during Jan. 2009--Dec. 2010. Those cases were analyzed in respect of consultation patients and consultation contents. RESULTS ＆ CONCLU- SIONS： Medicine consultation hot line, high-quality consultant provider team and standard medicine consultation process are the guarantee of the development of medicine consultation. Consultation group mainly are manual workers （1 777 cases, 43.93% ）, followed by physicians and nurses （603 cases, 14.91% ）. The contents of consultation include general information of drugs （1 930 cases, 47.71% ）, dosage and usage （1 093 cases, 27.02% ）, indication and drug interaction （573 cases, 14.17% ）, etc. The improvement of professional and communication skills of pharmacists and individual service for different patients are significant to enhance the social position of pharmacist and improve acceptance of patient and medical staff to pharmacist.

关 键 词：药物咨询 开展 体会 

分 类 号：R95[医药卫生—药学]