高等教育服务质量学生满意度现状及影响因子研究——基于江苏省八所高校本科生的调查分析  

Study on the Status of Students' Satisfaction for the Quality of Higher Education Service and Its Influencing Factors:Based on a Survey Analysis of Undergraduates in Eight Colleges of Jiangsu

作　　者：杨兰芳[1] 陈万明[2] 吴庆宪[1] 

机构地区：[1]南京航空航天大学,南京210016 [2]南京航空航天大学经济与管理学院,南京210016

出　　处：《价值工程》2011年第34期1-4,共4页Value Engineering

基　　金：教育部人文社会科学研究项目(07JA790094);江苏省大学生实践性训练计划项目(200915)资助

摘　　要：本研究选取南京市8所高校开展调查,结果表明学生对高等教育服务质量整体不满。专业前景是学生最关注的重点。宿舍管理员、学校自然环境、辅导员、图书馆管理、学生自治组织是高校的优势项目,食堂服务设施、回复学生群体不满、毕业生受欢迎度、课程可选修度、课程计划安排是高校的挑战项目。影响学生满意度的因子由大到小依次是:专业课程、校园文化、师资队伍、实践创新、后勤服务、教辅设施。学生的年级、性别对总体满意度的影响是随机的,学生的专业、成绩、父母文化程度、院校身份与总体满意度正向相关。This research designed a survey and took eight colleges in Nanjing as the cases to evaluate the student satisfaction of higher education service quality.Survey results show that students are not satisfied with the overall service quality of higher education.Five advantage projects of colleges are hostel manager,the natural environment of school,counselors,library management,students＇ organizations,and five challenge projects are canteen facilities,respond to students＇ dissatisfaction,graduates popularity,elective courses,course scheduling.Study finds principal factors influencing student satisfaction in descending order are professional curriculum,campus culture,faculty,practical innovation,logistics service,supplementary facilities.The influence of grade and gender difference is basically random.There are significant differences in profession,academic,parental education level institutions on overall satisfaction of students.

关 键 词：服务质量 学生满意度 优势项目 挑战项目 因子分析 

分 类 号：G64[文化科学—高等教育学]