制造企业IT运维管理实践与研究  

Manufacturing Enterprise IT Practices and Research of Operation＆Maintenance Management

作　　者：李璐[1] 杨艳国[1] 刘阳[1] 

机构地区：[1]中航工业沈阳黎明航空发动机（集团）有限责任公司数据中心,沈阳110043

出　　处：《计算机光盘软件与应用》2011年第20期11-12,共2页Computer CD Software and Application

摘　　要：本文以ITIL理论为指导思想，从IT运维服务管理对IT基础架构和应用的实时监控、服务台、事故管理、问题管理、配置管理、发布管理、知识库等维护管理进行了探讨和研究，结合制造业IT运维服务管理的现状。提出更合适制造业的IT运维服务管理的设计和实现，保障IT基础架构和应用高效、安全、正常的运行，为生产平稳运行提供支撑。This article is written under the guidance of ITIL theory.From the respect of IT operation and maintenance management,it studies the real-time supervision, information desk, accident management,problem management, configuration management,issuing management and knowledge base of IT infrastructure and application.Considering the present situation of IT operation and maintenance service management in Manufacturing business,it puts forward the more suitable design and realization of IT operation and maintenance service management for manufacturing business and ensures the IT infrastructure and application to efficiently, safely and norinally operate.It strongly supports the production to be steadily conducted.

关 键 词：制造业信息化 ITIL IT运维服务管理 

分 类 号：F832.2[经济管理—金融学]