商业银行个人客户经理制考核体系的构建探析  

The Assessment System of the Individual Customer Manager in Commercial Bank

作　　者：韦晓晶[1] 

机构地区：[1]桂林电子科技大学,广西桂林541004

出　　处：《区域金融研究》2011年第11期69-73,共5页Journal of Regional Financial Research

摘　　要：商业银行个人客户经理制起源于20世纪80年代的美国,通过专业人员对客户的专门服务,取得客户的信任、支持和协作,以达到企业价值的最大化。当前,各家商业银行倡导以"市场为导向、以客户为中心"的经营理念,也纷纷组建了自己专职的个人客户经理队伍,向有价值的客户提供差别化服务。本文重点介绍了个人客户经理制的核心内容,分析了当前各家商业银行在实施个人客户经理中普遍存在的问题,提出了要通过个人客户经理平衡积分卡来解决个人客户经理的考核,并就考核中应当关注的问题做了简要阐述。Commercial bank individual customer manager system originated in the 1980s in United States.It obtains the customer trust,support and cooperation through the professional personal service to the client in order to achieve the maximization of the enterprise value.Currently,all the China commercial banks have advocated a full-time individual customer manager team with differentiation service to valuable customers.Their faith are ＂Take the market as the guidance,take the customer as the center.＂ This article introduces the core content of the individual customer manager system,analyzes the problems in the implementation of the individual customer manager and advises the banks to take the balanced score card to solve the assessment system of the individual customer manager.

关 键 词：商业银行 客户经理 考核体系 

分 类 号：F830.33[经济管理—金融学]