新加坡金融业争议调解机制  

Financial Industry Dispute Mediation Mechanism in Singapore

作　　者：刘胜军[1] 金洁 

机构地区：[1]中国人民银行西安分行,陕西西安710075 [2]西安市大雁塔保管所,陕西西安710061

出　　处：《西部金融》2011年第11期34-35,共2页West China Finance

摘　　要：为公正、快捷、低成本化解消费者与金融机构之间的金融消费争议,新加坡金管局成立了新加坡金融业争议调解中心,专职负责解决消费者与金融机构之间的争议。本文介绍了调解中心的背景、职责、受案范围、组织架构、化解流程、保密性、快捷程序、裁决效力和消费者投诉注意事项等内容,并对调解中心2009/2010年案件受理及化解情况进行了分析。In order to dissolve the dispute between the financial consumer and financial institutions in a fair,efficient and cost-effective manner,the Monetary Authority of Singapore established the Singapore Financial Industry Disputes Mediation Centre to address those disputes.This article introduces this mediation center,including its background,responsibilities,scope of filling,organizational structure,resolution process,confidentiality,quick procedures,verdict validity and consumer complaints factors.It also analyzes the filing and resolution of cases by the mediation center in 2009 and 2010.

关 键 词：金融业争议 调解机制 

分 类 号：F830.31[经济管理—金融学]