社区信息化评价:模型构建及分析——以安徽省合肥市为例  

Community Informatization Evaluation: Model Construction and Analysis

作　　者：汪卫霞[1,2] 汪雷[3] 

机构地区：[1]安徽财经大学管理科学与工程学院,安徽蚌埠233030 [2]浙江工商大学统数学院,浙江杭州310018 [3]安徽财经大学三农问题研究所,安徽蚌埠233041

出　　处：《情报理论与实践》2011年第12期95-99,共5页Information Studies:Theory & Application

基　　金：教育部人文社会科学研究项目"基层政府公共服务供给能力研究--以中部地区为例"的研究成果之一;项目编号:08JA630002

摘　　要：文章构建了社区信息化系统用户满意度概念模型,并以安徽省合肥市300户居户为样本对模型进行验证性研究。结果表明:所有观测变量均较好地解释上层结构变量;公众预期对电子公共服务系统的差异感知和满意度是否适配没有显著影响,差异感知对公众满意度没有显著影响;电子公共服务质量感知的维度划分与差异感知观测变量的设置都是合理的;电子公共服务公众满意度对政府形象的影响显著。This paper constructs a conceptual model of user satisfaction for the community informatization system, and then takes 300 households in Hefei, Anhui province for sample to verify this model. The results show that all the observed variables can better explain the upper-level structure variables; the public expectations have no significant influence on the adaptability of the different perceptions of the electronic public service system to the satisfaction with the electronic public service system, and different perceptions have no significant influence on the public satisfaction; both the dimensional division of the perception of the electronic public service quality and the setting of the different perception of the observation variables are rational; and the public satisfaction with the electronic public service has obvious influence on the government image.

关 键 词：社区信息化 用户满意度 评价 模型 

分 类 号：G350[文化科学—情报学]