基于“关键时刻”理论的图书馆读者体验服务实例分析  

Case Study on Library's Readers Perceived Service Based on the Theory of MOT(Moment of Truth)

作　　者：雷鸣[1] 

机构地区：[1]四川大学南亚研究所,四川成都610064

出　　处：《科技情报开发与经济》2011年第34期4-7,共4页Sci-Tech Information Development & Economy

摘　　要：阐述了"关键时刻"理论和"峰终定律",提出了将"关键时刻"理论引入图书馆读者服务,以图书馆读者体验服务之实例为文本,结合"关键时刻"理论探讨了图书馆读者服务问题。This paper expounds the theory of MOT and the PeakEnd Rule,puts forward the idea of introducing the theory of MOT into library＇s service for readers,and taking the actual case of library＇s readers perceived service as an example,and connecting with the theory of MOT,probes into library＇s service for readers.

关 键 词：关键时刻理论 读者体验服务 图书馆服务 实例分析 

分 类 号：G252[文化科学—图书馆学]