住院患者满意和体验监测量表的研制  

The development of inpatient satisfaction and experience monitoring scale

作　　者：徐剑鸥[1] 顾则娟[2] 陈丽[2] 方小萍[2] 张镇静[2] 王荣[2] 林征[2] 许勤[2] 

机构地区：[1]江苏大学附属医院护理部,南京市212000 [2]南京医科大学第一附属医院

出　　处：《中国护理管理》2011年第12期32-35,共4页Chinese Nursing Management

基　　金：南京市科协软科学基金资助项目(宁科协[2009]27)

摘　　要：目的:编制住院患者满意和体验监测量表,并对其进行信度、效度检验,为研究住院患者对护理工作满意度提供测评工具。方法:参考《护理结局分类》中患者满意度结局,自行设计患者满意度调查表,采用专家咨询法进行内容效度检验,向江苏省某"三甲"医院舒心病房患者发放调查表209份,进行内部一致性信度、结构效度检验。结果:调查表总的Cronbach’sα系数为0.95,内容效度指数为0.76。采用主成分分析法提取了5个公因子,累积贡献率为75.516%。经最大正交旋转方法提取因子,共提取出因子37个。结论:初步形成了信度、效度较好的住院患者满意和体验监测量表,为评价临床护理工作质量提供依据。Objective： To provide evaluation tools for inpatient satisfaction with nursing care, this research developed inpatient satisfaction and experience monitoring scale and tested its reliability and validity. Methods： We developed inpatient satisfaction and experience monitoring scale based on patient satisfaction outcomes in Nursing Outcomes Classification. Five experts were consulted to test the content validity, and 212 patients in a general hospital of Jiangsu province were surveyed to test its internal consistency and structure validation. Results： The reliability with Cronbach＇s α index for internal consistency was 0.95 and the content validity index was 0.76. Five common factors were derived by factor analysis and the explained variance for factor analysis was 75.516%. By applying the maximum orthogonal rotation factor extraction, a total of 37 factors were extracted. Conclusion： The scale has good reliability and validity, which would be helpful for further nursing care evaluation.

关 键 词：患者满意度 护理 信度 效度 

分 类 号：R47[医药卫生—护理学]