连锁物流能力体系构建与实证研究  

System of Chain Store Logistics Capability:Construction and an Empirical Research

作　　者：许良[1] 王善坤[1] 

机构地区：[1]大连理工大学,大连116600

出　　处：《工业技术经济》2011年第12期85-93,共9页Journal of Industrial Technological Economics

摘　　要：国外研究已经证明物流能力影响物流服务质量,不同领域和行业有不同的物流能力。本文在回顾国内外物流能力研究文献的基础上,对连锁物流能力的理论进行了分析,总结了连锁物流能力的体系,认为连锁物流能力应由静态能力和动态能力两个维度组成,并设计了相应的测量工具。通过对48家国内连锁企业的实证问卷调查,验证了测量量表的可靠性和有效性。本文的研究可以为我国连锁物流能力的提高提供有效的理论指导。Oversea researches have proved that logistics capability influences logistics service quality,and different logistics capability exists in different areas and industies.Based on the review of the relevant researches in the field of logistics capability in domestic and overseas,this paper analyses theories of chain store logistics capability and summarizes the structure of the chain store logistics capability.It puts forward that chain store logistics capability is made up of two aspects：static capability and dynamic capability,and develops the relevant measurement tool.The scale of the framework is reliable and valid tested by the sample collected from 48 domestic chain enterprises.The research can provide theoretic guidance to promote chain store logistics capability in China.

关 键 词：连锁物流能力 连锁物流 物流服务 

分 类 号：F252.5[经济管理—国民经济]