我院门诊预约服务的实践  

Practice on outpatient appointment service at Shanghai 6th Peoples Hospital

作　　者：陶敏芳[1] 秦逸[1] 刘威[1] 

机构地区：[1]上海交通大学附属第六人民医院,200233

出　　处：《中华医院管理杂志》2012年第1期37-41,共5页Chinese Journal of Hospital Administration

基　　金：上海交通大学医院管理处科研基金资助

摘　　要：我院于2009年4月启用门诊预约系统，从2010年1月至10月的数据所反映的门诊预约总体情况以及对相关职能部门人员进行定性访谈的结果来看，门诊预约服务数量增长较快，患者失约的问题未得到妥善处理，门诊预约服务的平台整合程度有限。门诊预约服务的发展依赖于医患双方行为的转变。在目前的制度约束内，医院可以采取某些措施推动门诊预约服务。The outpatient service system at Shanghai Sixth People＇s Hospital came into use since April 2009. Data from Jan. 2010 to Oct. 2010 and interviews with employees of department in question showed a rapid growth of outpatient appointments, a poor handling of outpatients absenteeism, and poor integration among the platforms of the appointments. The development of outpatient services depends on behavioral change of both medical workers and consumers. Some measures could be employed to improve outpatient appointment within the current mechanism.

关 键 词：门诊预约 失约 就医行为 

分 类 号：R197.3[医药卫生—卫生事业管理]