信息化管理流程再造对社区患者及社区医护人员的影响  

THE IMPACT OF INFORMATION MANAGEMENT PROCESS ON COMMUNITY PATIENTS AND COMMUNITY HEALTH CARE STAFFS

作　　者：江丽丽[1] 李海[1] 钟惠雅 林跃虹 王军秀[1] 

机构地区：[1]深圳市宝安区人民医院,广东深圳518101

出　　处：《现代医院》2012年第1期150-153,共4页Modern Hospitals

摘　　要：目的探讨信息化管理流程再造在社区健康服务领域的应用,研究信息化管理流程再造对社区患者及社区医护人员的影响。方法根据社区患者需求,改变既往社区医疗服务流程,引入信息化管理流程。选择2010年1月～2011年9月在本社区健康服务站就医的患者100例,随机分成2组。其中对照组按照本社区健康服务站原有医疗服务流程进行医疗服务;观察组按照信息化管理流程进行医疗服务。医疗服务结束后分别对两组患者进行对社区健康服务的满意度调查,并对社区患者的医生及护士进行对信息化流程管理的满意度调查。对2组调查结果进行统计分析。结果对照组患者满意度为(86.05±1.86),其医生对信息化管理流程的满意度为(87.52±1.88),其护士对信息化管理流程的满意度为(85.33±1.72);观察组患者满意度为(94.22±1.39),其医生对信息化管理流程的满意度为(94.52±1.24),其护士对信息化管理流程的满意度为(95.33±1.65)。差异具有统计学意义(p值均<0.05)。结论信息化管理流程可以为患者提供更优质的服务,提高患者对社区健康服务的满意度;信息化管理流程可以提高医生及护士的工作效率;信息化管理流程可以改善医患关系。Objective To explore the applications of the information management process in the field of community health services, and to research the impact of the information management process on community patients and community health care workers. Methods According to the needs of community patients, change the past com- munity medical service processes, introduce the information management processes. One hundred patients who receive community health service station for medical treatment during January 2010 to September 2011 were involved in this study. All patients were divided into two groups randomly. The control group received primary procedure while the observe group received the new procedure. Satisfactory rate was investigated post - medication to both groups. Doctors and nurses of both groups were investigated with their satisfactory with the procedure too. The results were analyzed with a analyzing software. Results Satisfactory rate of patients in control group was 86.05 ± 1.86, satisfactory rate of doctors of control group was 87.52 ± 1.88, satisfactory rate of nurses of control group was 85. 33 ± 1.72 ; satisfactory rate of patients in observe group was 94. 22 ± 1.39, satisfactory rate of doctors of observe group was 94. 52 ± 1.24, satisfactory rate of nurses of observe group was 95.33 ± 1.65. The difference between two groups was with significance. （p value all 〈 0. 05 ）. Conclusion The information management process reengineering could provide better service to patients, and improve the satisfactory rate to operations of patients. At the same time, it can improve the efficiency of doctors and nurses and improve the doctor - patient relationship.

关 键 词：信息化管理 流程再造 社区健康服务 满意度 医患关系 

分 类 号：R192[医药卫生—卫生事业管理]