排队系统的时间提醒方法研究  

Research on method of time reminding for Queuing System

作　　者：熊双武[1] 华泽玺[2] 

机构地区：[1]西南交通大学信息科学与技术学院,成都610031 [2]西南交通大学电气工程学院,成都610031

出　　处：《铁路计算机应用》2011年第12期1-3,共3页Railway Computer Application

摘　　要：针对医院、银行、车站等公共服务机构经常出现客体长时间排队等待造成时间浪费的现象,在传统排队叫号系统的基础上,提出一种具有时间提醒功能的新型排队叫号系统的实现方法,通过引入短信服务平台,实现向客体提醒剩余等待时间的功能。实验结果表明:短信提醒功能让客体在满足正常服务的前提下,能自由安排等候时间,与现有排队叫号系统相比,更具实用性。Aiming at the phenomenon that customers in banks,hospitals,rails and other service objects often waited for a long time in line,the method of implementation for a new type of Queuing and Calling System with time reminding was proposed based on the traditional Queuing and Calling System architecture.The method could remind the customers to know the remained waiting time by introducing the platform of short message service.Customers could chose message reminding service to arrange time freely under the premise of normal business process.The new System was superior with effectiveness to the existing Queuing and Calling System.

关 键 词：排队 叫号 时间提醒 短信 CMPP 

分 类 号：U29[交通运输工程—交通运输规划与管理] TP39[交通运输工程—道路与铁道工程]