冲突解决视角对公共管理的启示  

Conflict Resolution Approach to Public Administration——Based on Data from Questionnaire Survey of Civil Servants in Zhejiang Province

作　　者：蓝志勇[1] 钟玮[2] 黄衔鸣[1] 

机构地区：[1]中国人民大学公共管理学院,副院长教授北京100872 [2]美国亚利桑那州立大学公共管理学院

出　　处：《中国行政管理》2012年第2期11-15,共5页Chinese Public Administration

摘　　要："冲突解决"是当代公共管理者的重要工作内容之一。然而许多公共管理者并未很好地理解和掌握冲突解决的原理与技巧。当前对冲突解决问题的研究多集中在社会学、国际关系与劳资关系等领域。研究内容也大多聚焦在冲突的作用、本质、参与者及冲突解决方案等方面。事实上,对于冲突解决的研究能够帮助公共管理者更好地理解其工作的本质,把握他们在冲突中的角色:观察者、解决者或冲突参与者,避免又当运动员,又当裁判员,又当评论员。因而,从冲突解决这一视角来探讨公共管理问题会对当代公共管理领域的教学与研究产生重大的启示作用。Public administrators often have to deal with conflicts.However,many public administrators have not been adequately exposed to the skills and rationales of conflict resolution.Ample literature about conflict exists in sister disciplines such as sociology,international relations,and labor relations.These studies focus on the impact of conflict,the nature of conflict,the players in the conflict,and possible strategies for conflict resolution.These studies can help public administrators better understand the nature of their work as well as their roles as conflict resolvers,conflict observers,or parties to conflict.The field of public administration could benefit greatly by incorporating the conflict resolution perspective into its teaching and research.

关 键 词：冲突解决途径 冲突管理 社会管理创新 

分 类 号：D035[政治法律—政治学] C931[经济管理—管理学]