关于读者心理与行为的探讨  

About Reader's Psychology and Behavior

作　　者：李玉辉[1] 

机构地区：[1]吉林省经济管理干部学院,吉林长春130012

出　　处：《吉林省经济管理干部学院学报》2011年第5期67-69,共3页Journal of Jilin Province Economic Management Cadre College

摘　　要：图书馆服务方式要重视读者心里与行为者的认识和认知特征,从读者心理过程、知识结构和知识状态变化来研究信息服务。妥善处理图书馆员与读者交往心理状态及行为的内在心理因素,做到尽量满足读者的心理需求,提供满意的服务方式。Library Service should pay attention to the cognitive characteristics of reader＇s psychology and behavior,and study information service from structure and state changes in reader＇s psychological process.We should handle properly the interaction of internal psychological state of psychological and behavioral factors of librarians and readers so as to meet the psychological needs of readers and provide satisfactory service mode.

关 键 词：图书馆 馆员 心理与行为 读者服务 

分 类 号：G252[文化科学—图书馆学]