2816例肝病患者电话咨询数据分析  

Analysis of tele-consultation by 2 816 patients with liver diseases in our hospital

作　　者：吕艳清[1] 刘道践[1] 赵敬昌[1] 周旭[1] 

机构地区：[1]解放军第302医院信息中心,北京100039

出　　处：《中国当代医药》2012年第2期167-169,共3页China Modern Medicine

摘　　要：目的:通过分析肝病患者电话咨询数据,讨论设立医疗咨询电话的意义和解决的主要问题。方法:回顾性整理记录完整的电话咨询资料2816例,对数据进行归类和分析讨论。结果:本组电话咨询患者基本情况表明,男性多于女性,年龄18～58岁的电话咨询患者占84%以上,我国北方地域的肝病电话咨询患者占63%以上;患者咨询所关心的问题主要为愈后及转归(73.79%)、专家信息(70.35%)、经济问题(69.49%)、用药问题(65.09%);从肝病类别分布上看,本组电话咨询患者中传染性肝病患者占70%以上;超过1/3的患者不能坚持系统治疗。结论:在今后的电话咨询工作中应该进一步加强宣传,加大服务范围,提高咨询队伍的素质和咨询质量,更好地服务于社会。Objective： To analyze the record of tele-consultation by patients with liver diseases in our hospital to determine significance of medical tele-consultation and main issues addressed by it. Methods： The record of tele-consultation by 2 816 patients with liver diseases were retrospectively analyzed. Results： The number of male consulting patients was higher than that of female ones. Meanwhile, most of the consulting patients were aged 18-58 （84%） and 63% of them were residents in north China. The major issues addressed by the patients were disease prognosis and outcome （73.79%）, expert＇s information （70.35%）, disease cost （69.49%） and medication （65.09%）. Over 70% of the patients were with infectious liver diseases and 1/3 of them could not keep on systemic treatment. Conclusion： We should further strengthen knowledge popularization and service scope as well as promote comprehensive ability of consulting team and consultation quality to better serve the society.

关 键 词：肝病 电话咨询 回顾性分析 

分 类 号：R512.6[医药卫生—内科学]