北京某城区居民社区卫生服利用满意度分析  

Survey on satisfaction of community health service among residents in a district of Beijing

作　　者：陈娟[1] 倪婧[1] 方凯[1] 

机构地区：[1]北京大学公共卫生学院,北京100191

出　　处：《中国卫生政策研究》2012年第1期28-31,共4页Chinese Journal of Health Policy

摘　　要：目的:了解北京某城区居民社区卫生服务站利用的满意度。方法:对调查前三个月以内利用过该城区社区卫生服务站的居民进行分层抽样,发放自填式满意度利用问卷进行调查,并进行描述性分析。结果:北京市某城区利用社区卫生服务的居民中50岁以上者占到83.5%,他们对于社区卫生服务站的满意度较高;在社区卫生服务的各变量中,满意率最高的是医护人员服务态度(95.1%),满意率最低的是基本药物供给(79.2%)。建议:针对利用人群的人口学特征,注重加强慢性病防治和基本公共卫生服务;继续保持良好的信任关系,正视药物供求矛盾,调整社区居民用药需求,可提高居民满意度。Objective：To find out the satisfaction to community health service（CHS） among the residents in a district of Beijing and to propose suggestions for providing better community health service.Methods：Stratified sampling and descriptive analysis were applied to select urban residents who had utilized CHS during the last 3 months prior to an survey on community health service utilization and satisfaction.Results：Residents more than 50 years of age which account for 83.5% of the target population,satisfied most.Satisfaction rate towards service attitude of doctors was the highest（95.1%）,while satisfaction rate towards basic medicine supplement was the lowest（79.2%）.Recommendation：To strengthen prevention and treatment of chronic diseases and the essential public health service according to characteristic of the users.To maintain a reliable relationship between the doctors and the patients,and pay attention to the unbalance of the supply and demand of the drugs and modify the demand of the community residents.Thus,all above measures may improve the satisfaction of the residents.

关 键 词：社区卫生服务 满意度 社区居民 

分 类 号：R197[医药卫生—卫生事业管理]