银医合作模式下一站式服务对门诊流程优化改造的研究  

The Research on the process optimization of outpatient department based on one-stop service under the cooperation of bank and hospital

作　　者：孟君[1] 徐岚[1] 许健[1] 李先锋[1] 吴韬[1] 

机构地区：[1]上海交通大学医学院附属新华医院

出　　处：《中国医院》2012年第2期15-18,共4页Chinese Hospitals

基　　金：2010年上海市申康医院发展中心科研项目(2007BAH06B04-11)

摘　　要：目的:探索在综合医院为患者及家属提供简便、快捷、优质的服务,同时将"一站式服务"的内涵不断延伸。方法:将门诊服务内容不断整合、优化,改进服务流程。结果:通过"一站式服务"实践与持续改进,为患者提供科学、方便、人性化的服务流程。结论:"一站式服务"的理念与形式在医院值得推广使用。Objective： Explore how to provide simple, fast, qualified service for the patients and their families in hospital and push and extend ＂One-stop service＂ concept and application to more medical process. Methods： Out-patient services process will continue to be integrated and optimized. Results： Through the practice of ＂one-stop service＂ anti continuous improvement, hospital can provide patients with scientific, convenient, personalized service processes. Conclusion： The concept and application of ＂One-stop service＂ used in hospitals should be promoted and extended.

关 键 词：一站式服务 实名制预储值账户 门诊流程 

分 类 号：R197.32[医药卫生—卫生事业管理]